Gütermann Rpet Thread

Shipping & Returns

Shipping:
In stock retail, typically ships within 1-3 business days (excluding any announced shop vacations).

Preorder fabrics typically ship 5-8 weeks AFTER the preorder closes.

Lost, Stolen, or Damaged Shipments:
Sew Dynamic is not responsible for any packages that are delayed, lost, misdelivered or stolen during transit. Please reach out to the shipping carrier.

A tracking number is sent to the email you used to purchase the fabric. If the package is "in transit" for more than a week, signing up for email alerts on the USPS website will often get it moving again. If tracking says "delivered" and you do not have the package, you can call your local post office to get the GPS coordinates of the last place it was scanned. I am more than happy to help you as much as I can to locate your order. However, once it leaves my hands I am not responsible for refunding or reshipping your order. All items are insured up to $100.00.

Refund Policy:
My return policy lasts 14 days from receipt of item(s). If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed, uncut and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The original shipping charge will not be refunded.

If after receipt I deem the item not to be in the original condition I will email you to discuss sending the item back to you.

To return your product, you should mail your product to the address listed on your packing ship. You must notify Sew Dynamic prior to mailing the fabric.

Unless the return is due to an error on Sew Dynamic's part, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)
If there was an error in your order made by Sew Dynamic (miscut yardage or defect in fabric/pin) please email me at sewdynamicfabrics@gmail.com. We can discuss if a refund or reshipment of item is needed, at my expense. If return shipment is needed I will supply a shipping label.
Fabric defects that do no qualify are holes smaller than a quarter and tears along the selvage. Damages occurred when opening the package can not be returned.