Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, and unwashed. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Michelle@sewdynamic.com. Please note that returns will need to be sent to the following address: 801 S. HWY 183 #816, Leander, TX 78641

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Michelle@sewdynamic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Michelle@sewdynamic.com.

Returns
My return policy lasts 14 days from receipt of item(s). If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed, uncut and in the same condition that you received it.

To complete your return, I require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If after receipt I deem the item not to be in the original condition I will email you to discuss sending the item back to you.

Shipping
To return your product, you should mail your product to: 801 S. HWY 183 #816, Leander, TX 78641 United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)
If there was an error in your order made by me (miscut yardage or defect in fabric/pin) please email me at sewdynamicfabrics@gmail.com. We can discuss if a refund or reshipment of item is needed, at my expense. If return shipment is needed I will supply a shipping label.

Fabric defects that do no qualify are:

• 1. White dots (smaller than 1/8").
• 2. Uneven printing. During the pressing process the fabric or paper may shift slightly, creating an uneven selvage. Shifts of 1/2" or less are not considered a flaw.
• 3. Printing flaws/white marks that are 1" or less, and within 2" of the selvage.
• 4. Extra ink absorption. Occasionally ink can soak through onto the wrong side of the fabric. This happens when the fabric is being pressed where a test hole was cut. The ink is only on the wrong side and does not effect the right side of the fabric.
• 5. Color variations between my US and China printers is normal. As well as color variations between different bases.

Damages occurred when opening the package can not be returned.

Lost, stolen, damaged packages
If your shipment is lost, stolen or damaged during transit then you will need to open a claim with USPS. All items are insured up to $100.