FAQs

Q. Will yards be continuous?

A. Yes. I will email you if there is a unique situation where it will not be continuous.

Q. Do you allow local pickup?
A. No, I do not.

Q. What is your processing time?
A. 2 business days. I will inform you if there is an unexpected delay.

Q. Do you ship internationally?
A. Yes. I currently have international shipping for Canada, and Europe. I’m currently not shipping to Australia and New Zealand. Please know that the recipient is responsible for all customs, duties and taxes. UPS and DHL also charge a brokerage fee that that the recipient is responsible for.

Q. How are shipping rates determined?
A. Shipping rates are determined by USPS. I refund all shipping overages over $2. 

Q. What is your fabric return policy?
A. You have 14 days after delivery to return any fabric that did not meet your expectations. The fabric must be unwashed, uncut and in the same condition as received. A refund will be issued once the fabric has been received back, less the original shipping charge. The buyer is responsible for return postage (tracking suggested). If there is an error on my part (incorrect fabric, yardage, etc) then I will cover shipping. 

Q. Can I cancel an order?
A. Yes, if the order has not been shipped or cut yet. The refund will be less Shopify, and Affirm fees. 

Q. What if my fabric or pin is flawed?
A. I try and inspect all fabric for any flaws prior to shipping. But if I miss one, please let me know before washing. The flaw cannot have been caused when opening the package. Any holes smaller than a penny or tears along the selvage are not considered flaws.

Q. What is considered a flaw?
A. Flaws are printing errors, or test holes that are not within 4" of the selvage. White dots that are larger than 1/4" are also considered a flaw. 

Q. What if I received the wrong item (wrong quantity, wrong fabric)?
A. Then please accept my apologies! If I made a mistake please let me know and I will quickly send you the correct item and pay for the postage to return the incorrect item.

Q. What if my package was lost, stolen, or damaged?
A. If your package is lost, stolen or damaged in transit, you must contact your local post office (or shipping carrier). Sew Dynamic is not responsible for delayed, lost or stolen packages. While I can help you communicate with the shipping carrier, I will not provide refunds or reship your order.  

A tracking number is sent to the email you used to purchase the fabric. If the package is "in transit" for more than a week, signing up for email alerts on the USPS website will often get it moving again. If tracking says "delivered" and you do not have the package, you can call your local post office to get the GPS coordinates of the last place it was scanned.