Q. Will yards be continuous?
A. Yes. I will email you if there is a unique situation where it will not be continuous.
Q. Do you allow local pickup?
A. No, I do not.
Q. What is your processing time?
A. 2 business days. I will inform you if there is an unexpected delay.
Q. How do you ship?
A. For domestic orders, fabric will ship with USPS Priority Mail. If your order is over 10 yards (about) it is typically cheaper for me to ship UPS. I will ship whichever is cheaper and refund any shipping overages, if there are any. All fabric orders will have a tracking number and are insured up to $50. Pins and swatches will ship with USPS First Class Mail with no tracking.
Q. Do you ship internationally?
A. Yes. I currently have international shipping for Canada, Europe, Australia and New Zealand. If your country is not listed, please send me an email and I can add it. Add your items to the cart, and continue to check out and you will see pricing for USPS, UPS and DHL. You are free to select whichever carrier you prefer. Please know that the recipient is responsible for all customs, duties and taxes. UPS and DHL also charge a brokerage fee that that the recipient is responsible for.
Q. How are shipping rates determined?
A. Shipping rates are determined by USPS. I refund all shipping overages over $1.50.
Q. How many yards can fit in a box?
A. For medium weight fabric (~265gsm) this is typically what fits:
- Compostable Bag: up to 3 yards
- Regional Rate box: 4-6 yards
- Medium priority box: 7-9 yards
- Large priority box: 10-14 yards
Lighter fabrics can fit more, and heavier fabrics (like Power Air) fit much less.
Q. What is your fabric return policy?
A. You have 14 days after delivery to return any fabric that did not meet your expectations. The fabric must be unwashed, uncut and in the same condition as received. A refund will be issued once the fabric has been received back, less the original shipping charge. The buyer is responsible for return postage (tracking suggested). If there is an error on my part (incorrect fabric, yardage, etc) then I will cover shipping.
Q. What is my enamel pin return policy?
A. If you decide the pin is not right for you, you may return it within 14 days of receipt less $2. Because $2 of every pin sell will go to charity, I can not offer a full refund. The buyer is responsible for return shipment and a refund will be made once the pin has been received back in the same condition it was sent.
Q. What if my fabric or pin is flawed?
A. I try and inspect all fabric for any flaws prior to shipping. But if I miss one, please let me know before washing. The flaw cannot have been caused when opening the package. Any holes smaller than a penny or tears along the selvage are not considered flaws.
Q. What is considered a flaw?
A. Flaws are printing errors, or test holes that are not within 4" of the selvage. White dots that are larger than 1/4" are also considered a flaw.
Q. What if I received the wrong item (wrong quantity, wrong fabric)?
A. Then please accept my apologies! If I made a mistake please let me know and I will quickly send you the correct item and pay for the postage to return the incorrect item.
Q. What if my package was lost, stolen, or damaged?
A. If your package is lost, stolen or damaged in transit, you must contact your local post office (or shipping carrier). Sew Dynamic is not responsible for delayed, lost or stolen packages. While I can help you communicate with the shipping carrier, I will not provide refunds or reship your order.
A tracking number is sent to the email you used to purchase the fabric. If the package is "in transit" for more than a week, signing up for email alerts on the USPS website will often get it moving again. If tracking says "delivered" and you do not have the package, you can call your local post office to get the GPS coordinates of the last place it was scanned.